Exchange Policy

VISIT THE RETURNS PORTAL TO INITIATE A RETURN

30-Day Return Period

We accept eligible returns within 30 days of the delivery date on your order.

No Refunds. We offer Store Credit or Exchange Only.

All sales are final in terms of payment. We do not issue refunds to your original payment method. Eligible returns are processed as merchandise credit or exchange only.

To be eligible for a return or exchange, merchandise must be:

  • Unworn and unused
  • In the same condition it was received in
  • With all original tags attached
  • In its original packaging
  • Accompanied by order number or invoice

How to Start a Return

Please initiate your exchange through our Returns Portal here: Sacred Heart Collections Returns Portal

Merchandise Credit

Merchandise credit does not expire and is delivered by email once your return is processed. It can be used toward any future purchase with Sacred Heart Collections.

Original shipping charges are non-refundable.

Return Shipping

We offer optional shipping protection on every order (excluding custom and personalized items) for a small fee at checkout. If you added returns protection to your order, your return shipping is free.

If you did not add shipping protection, return shipping is your responsibility and the cost will be deducted from your merchandise credit.

Exchanges

Want a different size or item? You can exchange through our returns portal, just pick the size or style you'd like instead. All returned items must meet the eligibility requirements above and fall within the 30-day window.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If something's damaged, defective, or not what you ordered, email us at info@sacredheartcollections.com within 7 days of delivery with your order number and a photo of the issue. We'll get it sorted with a replacement.

Final Sale & Non-Returnable Items

These items are final sale and can't be returned or exchanged:

  • Custom orders
  • Personalized items
  • Jewelry
  • Sale items
  • Gift cards

Not sure if your item qualifies? Email us before starting a return and we'll confirm eligibility.