Frequently Asked Questions
Third-Party Retailer Purchases (Department Stores, Bookstores, etc...)
We appreciate your recent purchase of our product from a third-party retailer. Please be advised that any returns, exchanges, or inquiries related to products purchased from a third-party retailer must be addressed directly with the respective retail location from which you made your purchase. Unfortunately, we are unable to honor or process any returns or exchanges for items bought from these third-party retailers.Thank you for your understanding and continued support.
1. What method of payments do you accept?
We accept Apple Pay, Google Pay, PayPal, All major credit cards and Buy Now, pay later options. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number.
2. How long will it take to get my order?
Orders are processed within 2 business days, provided the product ordered is in stock. We do not ship on holidays. Unfortunately, we do not offer express shipping. We ship via USPS Priority Mail, which takes about 3-4 business days in the US. We do ship to to AFPO (Armed Forces Post Office Boxes)
3. What is the Return Policy?
Unworn merchandise can be exchanged for merchandise credit if within the 30 day return period. Please note, shipping charges cannot be refunded. Customized orders, earrings, masks and socks are all final sale. We do not offer free returns at this time.
4. How do I exchange an item?
If you would like to exchange your item or receive a store credit:
Please visit the Returns Portal to start a return.
Upon receipt of your returned item, we will ship your exchange or generate your store credit code.
5. How do the sizes run?
We create all Sacred Heart items. Our sizes run true to size based on the size chart provided. Please choose the best size based on the size chart. If you are in doubt, please size up. Customized orders are final sales.
6. I don't see my school or organization represented, do you offer merchandise for other organizations or schools?
Currently, these are the only schools/organizations we stock, but we are always adding more! If you want to see a particular style for your organization/school please email us at info@sacredheartcollections.com
7. Do you offer group orders/bulk discounts?
Yes! We offer group discounts for orders of 25 or more. If you are interested in getting a quote for a bulk discount please email us with the following information info@sacredheartcollections.com:
- Potential Quantity
- Style
- Which personalization techniques desired (Line name/personal name embroidery, line name, chapter, etc)
- Potential date that you'd like to wear the garments
If you don't see what you are looking for, we can also can create custom items for groups of 25 or more!
8. Do you have promotions and discounts?
Yes! Sign up for our mailing list and get exclusive access to new items and discount codes!
9. What is a Pre-order?
Pre-ordering reserves the latest items from upcoming collections before they are available or provides the opportunity for you to order a custom group order item for a uniform look.
We will ship your pre-order as soon as it becomes available. Once each item ships, we will send you an email containing the tracking information.
We do our best to ship pre-order items as close to the estimated ship date as possible. In the event that an item is ready to ship later than expected, rest assured that we are working to expedite your order and will try to keep you updated of any changes.
We will ship your pre-order as soon as it becomes available. Once each item ships, we will send you an email containing the tracking information.
We do our best to ship pre-order items as close to the estimated ship date as possible. In the event that an item is ready to ship later than expected, rest assured that we are working to expedite your order and will try to keep you updated of any changes.
10. My size/color isn't in stock?
On the ordering page, click your size and select the NOTIFY ME WHEN AVAILABLE option. Enter your contact info and we will send you a message as soon as the inventory becomes available.